Unused or sealed parts can be returned within 90 days of invoice. Some products may have different policies or requirements for returns. Any exceptions are listed below, or in the item description on the Doxon Mfg. website.
All returns MUST be clearly marked with an Return Materials Authorization (RMA) number provided by Doxon Mfg. You must contact our customer service department at (800) 423-6966 to obtain an RMA (Return Merchandise Authorization) number. Please use a return shipment method that provides shipment tracking for your protection. Up to a 30% restocking fee may apply. Customer is responsible for shipping items back.
NO EXCHANGE OR RETURN ON SPECIAL ORDER PARTS, ELECTRICAL COMPONENTS OR ELECTRONIC PARTS. ASSEMBLIES AND MONEY BOX KEYS WITH SPECIAL KEY CODES ARE NOT RETURNABLE.
ITEMS TO BE RETURNED MUST BE IN THEIR ORIGINAL MANUFACTURER’S SEALED PACKAGING OR BAGGING AND MUST NOT HAVE BEEN USED OR INSTALLED. ITEMS THAT HAVE BEEN USED OR INSTALLED OR ARE NOT IN THE ORIGINAL PACKAGING IN GOOD CONDITION WILL NOT BE ACCEPTED. IF THE ITEM HAS BEEN INSTALLED, OR IF THE ITEM IS NOT IN ITS ORIGINAL FACTORY PACKAGING IN GOOD CONDITION, THE RETURN WILL NOT BE ACCEPTED, OR A RESTOCKING FEE WILL BE DEDUCTED BASED ON THE CONDITION OF THE RETURNED ITEM AT OUR DISCRETION.
If your return is due to damaged or defective merchandise, an incorrect shipment, or other error on our part, a prepaid return shipping label will be provided during the returns process, or may be requested by contacting our customer service department. We will not reimburse customers directly for return shipment postage.
Depending on the reasons and disposition of the return, buyers may be responsible for return shipping label costs and any restocking fees that might be applicable. This amount will be deducted from your refund.